Terms and conditions

General Terms and Conditions of Purchase

1. Identification of the Parties

These general terms and conditions of purchase apply to the purchase of services offered through https://www.kralenkiosk.com. The parties involved in this purchase are:

a. Folkers, E.P.S. with Dutch national and (NIF) number: Z2166013Q, and registered address for tax purposes at Cortigo Altos, no. 1, Las Minas, 04693, Almeria, Spain (hereinafter referred to as Kralenkiosk), is the owner of the online e-commerce site hosted at https://www.kralenkiosk.com (hereinafter: the website).
b. "User" refers to any adult who visits the website
https://www.kralenkiosk.com and voluntarily and willingly completes all steps related to purchasing services, including acceptance of these general terms and conditions of purchase. Hereinafter, all users of the website will be referred to as "Users," and if they are users, they will be referred to as "Users."
Kralenkiosk provides the contact email address info@kralenkiosk.com for any claims or questions. You can also reach Kralenkiosk by phone at 658821858.
2. Purpose
The purpose of these general terms and conditions of purchase is to regulate purchases made by registered users through the website, in exchange for payment as specified herein.
3. Products
3.1. Product Range
The website provides information about all products offered for sale, their features, prices, and certain paid tutorials. The website allows users to compare different products.
However, the company reserves the right to withdraw, replace, or modify the products offered to its customers through the website by updating the content.
The products offered on the website at any time are subject to the general terms and conditions in effect at that time. The company therefore reserves the right to terminate access to the aforementioned products at any time and without prior notice.
3.2. Availability
The availability of our products may vary depending on customer demand.
Our inventory is updated periodically, but this does not guarantee that the product you select will not be sold out.
3.3. Terms and Conditions of Purchase (LSSICE)
If a product is not available in the Kralenkiosk online store, This is clearly indicated so that the user is aware of the temporary unavailability of the product in question.
In such cases, the user has the option to contact Kralenkiosk through our contact channels to inquire about future availability.
If a product is unavailable for any reason after a user has made an online purchase, Kralenkiosk will contact the user as soon as possible by email or phone to inform them of this and offer them the option to cancel the purchase, keep the purchase without the product in question, or choose a different product.
4. Specific Registration Conditions
These specific registration conditions apply when the user enters into a contract and are accepted by Kralenkiosk on the one hand, and by the user who has completed the relevant registration form and the steps indicated on the website during the contract process and by accepting these conditions.
4.1. Requirements and Procedure for Creating an Account
To create an account on the website, the user must check the "My Account" box during the contract process. Check "Account/Register."
They must provide an email address and address/contact information.
Kralenkiosk confirms the User's agreement and registration on the Website by sending a welcome message, after which the User becomes a Registered User.
If the Registered User has forgotten their password, they must click "Forgot your password?" and enter the username or email address they registered with to reset their password.
4.2. Content of the User Account
Registration on the Kralenkiosk website simplifies the process of purchasing handmade items, allowing the User to save their information for future purchases and orders. It also offers the opportunity to take advantage of periodic discounts and offers on our products. These are clearly indicated, if available, so the User can save their information for future purchases.
The User can cancel their subscription at any time by logging in and editing your subscriptions.
Account preferences under "My Account" on https://www.kralenkiosk.com
4.3. Registered User Obligations
a. Not to engage with You must not register multiple user accounts on the website, nor do so with false information or by impersonating a third party. You are responsible for providing your true information.
b. Do not use or attempt to use another user's account without permission.
c. You are solely responsible for all activities conducted from your personal account on the De Kralenkiosk website.
d. Maintain the confidentiality of your login information, as you are liable for any damage you or third parties suffer as a result of violating these terms. You are also responsible for what happens to your personal account, unless its security has been compromised by external causes. In particular, you must:
e. Keep your account up to date.
f. Keep your chosen password confidential.
g. Be the only user to use the account.
h. Do not trade, sell, or transfer your account to a third party.
i. Kralenkiosk reserves the right to revoke or suspend the account of any user who does not comply with these terms and conditions.
4.4. Modification and Cancellation of the Registered User Account
The registered user can modify the information and billing addresses of their personal account or cancel their account at any time through the user area.
5. Description of the Purchase Process
The purchase process can be completed through the website by identifying yourself as a registered user. To do this, you must complete the necessary registration steps. To purchase products from the catalog, the user must click on the desired items, select the "Add to Cart" option, and specify the desired quantity. Clicking "Quick View" opens a window with a detailed description of the selected product, its contents, product type options (if applicable), additional information, and any user reviews.
The selected products are automatically added to the user's shopping cart. The user must then:
a. After verifying that the products in the shopping cart match their selection, they can proceed to checkout by clicking "Checkout."
b. Log in to their account to complete the payment. New customers must create a new account.
c. Once the product is added to the shopping cart, a summary of its contents is displayed, including a breakdown of the price and shipping costs. Select the "Checkout" option.
d. The purchase process is then displayed on the screen, with a form for entering contact information, shipping details, and the corresponding payment, which are indicated at each step.
e. Select the desired payment method. Currently available payment methods include:
Debit card or credit card: In this case, we only need your card details to process the payment.
PayPal: The user pays through their account on the payment platform and enters their details.
Bizum: The user pays by phone at 658821858, stating the order number and the amount to be paid as payment reference.
SISOW: The user pays via their bank account on the payment platform and enters their details.
Bank transfer: The user must make the transfer to the following account number: ES38 0081 1504 310 00181 5886, stating the order number as payment reference.
f. After providing this information, the user must make the payment, thereby confirming their intention to purchase and formalizing the sale after accepting these Terms and Conditions.
g. If Kralenkiosk accepts the order, it confirms receipt of the Buyer's intention to purchase and, if applicable, payment for the order. The corresponding invoice will also be sent to the Buyer by email. By accepting these Terms and Conditions, the Buyer consents to the sending of electronic invoices. You can object to this at any time by sending an email to info@kralenkiosk.com.
h. Once the order is confirmed, the Buyer will receive the products within the timeframe specified on the Website.
If Kralenkiosk does not accept the order, it will not be processed.
The payment will be announced, and the reason for this will be communicated to the user by contacting them.
6. Pricing Policy
The prices on the website are set by Kralenkiosk. Prices are displayed in euros.
Before you purchase any of the selected products, we will show you the prices, broken down by taxable base and the applicable taxes at that time.
The prices exclude certain Applicable taxes, which must be paid by the customer, as Kralenkiosk cannot determine the applicable taxes in advance, as these depend on the location where the purchase is made. After the customer has entered this information on the appropriate form, the customer will be shown information about the taxes to be paid.
The shipping and delivery costs for the products are those stated at the time on the website and in the shipping and returns policy.
7. Discount Policy
Kralenkiosk may apply certain discounts to its products. These discounts are clearly described on the website, with details about the type, the base price to which they apply, the discount amount, and the products to which they apply.
The discount policy depends on the time of year and/or current promotions and is at the discretion of Kralenkiosk.
8. Acceptance of the General Terms and Conditions of Purchase
When you make a purchase through the website, you must read these General Terms and Conditions and expressly accept them by checking the corresponding checkbox at the end of the purchase process. This checkbox is unchecked by default.
If special rules or restrictions apply to certain prices, discounts, and/or products you have selected, these rules or restrictions will be displayed on-screen before you complete your purchase. 9. Obligations of the Parties
9.1. Obligations of De Kralenkiosk
De Kralenkiosk agrees to:
a. Effectively and efficiently carry out all procedures necessary for the Buyer to receive the purchased products.
b. Send the Buyer all information and documentation required to receive the order.
c. Not allow transactions that are illegal or that are considered by the credit card companies or the acquiring bank to be potentially damaging or negative to their goodwill. The following activities are prohibited under the credit card companies' programs: the sale or offering of products or services that do not fully comply with all laws applicable to the buyer, the issuing bank, the merchant, the cardholder, or the cards; as well as the sale of medications.
d. To fulfil these obligations, as well as any other obligations that may apply.
9.2. Buyer Obligations
By accepting these Terms and Conditions, the Buyer agrees to:
a. Pay the corresponding amounts stated during the purchase process on time. Failure to pay releases De Kralenkiosk from the obligations set forth herein and all other obligations assumed in exchange for payment for the products.
b. Ensure the accuracy and authenticity of all information provided for the purchase of the selected items. In the event of questionable information, the right to cash on delivery is limited.
c. Assume responsibility for all requirements stipulated in these Terms and Conditions to be considered a Buyer, as well as for any lack of documentation required for payment of the purchase.
d. Fulfil all other obligations contained in these Terms and Conditions or other applicable terms and conditions, and assume all liability arising from any breach thereof, indemnifying the Owner. 10. Exclusion of Liability
De Kralenkiosk is in no way liable for any damage suffered by the Buyer as a result of causes attributable to the Buyer. De Kralenkiosk is solely liable for damage caused by purchases made through the Website, provided that this results from an intentional or negligent act by the Buyer.
For example: De Kralenkiosk is not responsible for:
a. The usefulness of the purchased products to the Buyer, as De Kralenkiosk is not responsible for the selection made, even if it identifies items that can be combined with the selected products and which, due to their characteristics...
These characteristics are recommended as accessories and/or supplements.
b. Personal or material damage caused by the use of the products, provided that the recommendations stated therein have not been followed.
c. Failure to fulfil its obligations due to force majeure, such as, but not limited to, internal or external strikes, natural disasters, social unrest, etc.
The Buyer acknowledges that they acquire the items at their own risk and that Kralenkiosk's activities are limited to performing the necessary tasks for delivery, processing, and management.
In any case, Kralenkiosk's liability to the Buyer does not include loss of profit and is limited, for any reason whatsoever, to the total amount received from the Buyer in consideration for the purchase of the product in accordance with this Agreement.

Terms and Conditions.
11. Indemnification
All damages, losses, or costs (including attorneys' and/or legal fees) resulting from a breach by the Buyer of these Terms and Conditions or other applicable terms and conditions, suffered by Kralenkiosk, will be reimbursed by the Buyer who caused them. This includes all third-party claims arising from such breaches.
12. Changes
These Terms and Conditions may be changed and/or updated at any time without prior notice. Changes will take effect upon publication on the Website, regardless of the method or form used.
The change will only apply to Buyers who have accepted it after the change.
13. Cancellation and Blocking of Accounts
Kralenkiosk will delete all accounts of those who place an order and do not pay within 15 calendar days. Access to the Website will also be blocked for users who are in arrears with payment within 15 calendar days of placing their order.
14. Other Matters
14.1. Severability and Interpretation of these Terms and Conditions
If the competent authority declares any of these provisions illegal, invalid, or unenforceable, it will be interpreted in a manner that most closely reflects the original intent of that provision. In any event, such a declaration with respect to one or more clauses will not affect the validity of the remaining clauses.
Kralenkiosk's failure to require strict compliance with any provision of these Terms and Conditions does not constitute, and may not under any circumstances be interpreted as, a waiver of its right to require such compliance in the future.
14.2. Language
The language governing these Terms and Conditions is Spanish. If versions in other languages are provided, this is solely for the Buyer's convenience. The Buyer therefore expressly agrees that these Terms and Conditions are governed by the Spanish version. In the event of any conflict, the Spanish version shall prevail.
14.3. Applicable Law and Jurisdiction
The relationship between Kralenkiosk and the Buyer is governed by Spanish law. Any disputes or conflicts arising from these Terms and Conditions will be submitted to the courts of the Buyer's place of residence, provided the Buyer qualifies as a consumer under applicable law. Otherwise, the parties submit to the jurisdiction of the courts of Madrid.
If the Buyer encounters any problems regarding the purchase of products available in the catalogue on the website, they may appeal to the European Union's online dispute resolution system, accessible via the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES.
Shipping and Returns Policy
1. Shipping and Returns
1.1. Shipping Costs
The amount of these costs is determined by the shipping companies used by Kralenkiosk. These costs can be viewed during the checkout process, just before the order is confirmed.
The shipping terms and conditions are listed below:
Shipments within Spain: *Estimated delivery time: 24 to 96 hours.
Shipments outside Spain * International shipping takes 5-8 days for the EU (Estimated delivery time)
1.2. Order Tracking
At Kralenkiosk, we assign a tracking number to each order (depending on the order size). If your order is shipped with a tracking number, you will be notified and the tracking number will be shared with the buyer.
1.3. Delivery
Once an order has been placed, the delivery time stated in the previous article applies, always subject to [unclear - possibly "other factors"].
Customs procedures and other procedures not directly attributable to Kralenkiosk.
Local, regional, and national holidays should also be taken into account, as these non-working days will extend delivery times.
If one or more items in your order are unavailable, Kralenkiosk will inform you of the new delivery date. You may choose to either receive a refund of the amount paid for the specific items or exchange them for a comparable item of equal or better quality, at our discretion. In the latter case, you can exercise your right of withdrawal and termination under the conditions applicable to the originally purchased item.
The product will be delivered with an invoice, which you will receive with your order at the address you provided on the form. To optimize delivery, Kralenkiosk appreciates it if the buyer provides an address where the order can be delivered during normal business hours.
1.4. Limitation of liability during transport
Once your order has left the Kralenkiosk warehouse, it is in the hands of the transport company- shipping company. Therefore, Kralenkiosk has no control over the order. If you have any questions or comments and your package has already left our warehouse, please contact Kralenkiosk directly.
The Buyer is responsible for the accuracy and correctness of the address information provided. If an error occurs in the address (in whole or in part) and a second shipment is necessary, the shipping costs will be borne by the Buyer.
Products are always shipped at the risk and expense of the collaborating companies or couriers/transport companies contracted by Kralenkiosk. For this reason, Kralenkiosk strongly recommends that you check the packaging containing the products for external damage and that the contents are not damaged upon delivery of your order. If, upon checking the shipment and/or contents, the User finds that it is damaged, broken, or has a manufacturing defect, they can return it to Kralenkiosk free of charge.
1.5. Warranty and Complaints
All products offered are original brand products, come with a manufacturer's warranty certificate, and are generally free of defects.
In the event of a defect or non-conformity, the consumer has the choice between repair or replacement of the product in question, unless the latter is impossible or disproportionate.
The consumer has two months to do so from the date they became aware of the non-conformity.
Kralenkiosk is liable for any non-conformity that manifests within two years of delivery. A non-conformity that becomes apparent within six months of delivery is assumed to have already existed at the time of delivery. After six months, the consumer must demonstrate that the non-conformity existed at the time of delivery.
1.6. Defective Products or Incorrect Deliveries
To initiate a return, the User must contact Kralenkiosk via the email address or telephone number provided above. Please indicate which product(s) you wish to return, attach a photo (if applicable), and provide a detailed description of the defects. After receiving this notification, Kralenkiosk will inform you how to ship the defective product.
If the product is returned due to non-conformity (defective products or incorrect deliveries), the product in question will be refunded or replaced with an identical product. In these cases, Kralenkiosk will cover the shipping or return costs.
However, in the event of a return due to incorrect shipping, the product must be returned in perfect condition, including packaging and accessories. The product must also be packaged in such a way as to prevent damage during transport. Kralenkiosk is responsible for any damage that may occur during shipping. Kralenkiosk will not accept returns of products with broken seals or that show obvious signs of use.
In the case of a defective product, the user will attempt to return the product to the seller under the best possible conditions. The refund will be made via the original payment method used by the user, provided the aforementioned conditions are met.
In such cases, the refund of the amounts paid for the returned product will be processed as soon as possible, and in any case within thirty (30) days.
1.7. Customer Service
For questions about our products or services, suggestions, etc., you can contact us by phone at Kralenkiosk or by email at info@kralenkiosk.com.
Our team will respond as soon as possible.
2. Right of Withdrawal
2.1. General Information
In accordance with the law, the Buyer has a period of fourteen (14) calendar days from the date of receipt of the products to exercise their right of withdrawal without giving reasons or paying penalties, except for shipping costs, provided they are considered a Consumer and User.
All items must be returned in the same condition as upon delivery, including all packaging and accessories, provided that this allows for all necessary checks and handling to determine the characteristics and functionality of the products. The Buyer is responsible for any diminished value of the items if they have carried out handling other than that necessary to establish the characteristics and functionality of the purchased products.
The returned product must be accompanied by a photocopy of the invoice/invoice number provided.
Once we have received the goods at our warehouse and checked their condition, we will refund you using the payment method used by the Buyer.
Under no circumstances will return shipping costs be reimbursed.
2.2. Exceptions to the Right of Withdrawal
Agreement
However, Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary laws, does not affect the right of withdrawal. It stipulates that the right of withdrawal does not apply to contracts concerning:
a) Goods or the provision of services whose price depends on fluctuations in the financial market over which the company has no control and which may occur within the withdrawal period.
b) Goods manufactured to the consumer's specifications or clearly intended for a specific person.
c) Goods that are liable to deteriorate or have a limited shelf life.
d) Sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
e) Goods that, given their nature, are inseparably mixed with other goods after delivery. In this regard, and with regard to Article d), Kralenkiosk informs the user that, as stipulated in current consumer protection legislation, the right of withdrawal does not apply to contracts for sealed products that are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery. Examples of such products include, but are not limited to, facial, body, or hair care products, makeup, and manicure and pedicure products.

Kralenkiosk therefore informs you that if you purchase a sealed product on the website, you can no longer exercise your right of withdrawal for that product after breaking the seal if we cannot return it for health or hygiene reasons.